Job Search

Automation Manager

Location: Birmingham
Salary: £50,000-£55,000 per annum
Working pattern: Full-time, site-based - minimum 40 hours per week

The Opportunity

An exciting opportunity has arisen for an experienced Automation Manager to join a growing and successful UK distribution and e-commerce business based in Birmingham.

The business operates a high-volume warehouse and fulfilment operation with a strong focus on product availability, next-day delivery and customer service. As the operation continues to grow, automation is becoming increasingly important to its future development.

Reporting directly to the Board of Directors, you will take ownership of the performance, optimisation and continuous improvement of the site's AutoStore operation.

This is a hands-on role combining AutoStore expertise, operational leadership, people management, data analysis and process improvement, with the opportunity to become involved in wider automation projects as the business develops.

Key ResponsibilitiesTake ownership of the day-to-day performance, throughput and efficiency of the AutoStore operation.Manage and develop approximately 10 Team Leaders and Pickers/Operatives.Monitor operational KPIs and produce regular performance reporting for the Board and Management Team.Identify and implement improvements to productivity, processes, workflows and labour utilisation.Investigate picking errors, system issues and recurring operational problems using structured root-cause analysis.Diagnose and triage AutoStore issues, minimising downtime and operational disruption.Manage support issues with AutoStore and work with technology partners to deliver improvements.Train and support warehouse teams in AutoStore processes and best practice.Work closely with operational, IT and management teams to resolve issues and improve performance.Support future warehouse automation projects, including carton and pallet picking.Essential ExperiencePrevious AutoStore experience - essential.Experience managing Team Leaders, Pickers, Warehouse Operatives or similar.Experience within a high-volume warehouse, fulfilment or distribution environment.Strong understanding of operational KPIs and performance data.Proven problem-solving and root-cause analysis capability.Experience improving productivity, processes or operational efficiency.Strong communication and people-management skills.DesirableBlue Yonder experience.Kerridge K8 experience.IT, systems or technical background.WMS or warehouse systems experience.Experience with other warehouse automation technologies such as AMRs, ASRS, robotics or automated picking.Lean / Continuous Improvement / Six Sigma experience.

Interested in applying for this role? Please send the CV to [email protected] or call Luana Ferreira on 07918726944.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

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Role Overview: The Relationship & Customer Success Manager in our Warehouse Automation sector will play a critical role in ensuring clients receive top-quality recruitment services. This position is responsible for building long-term relationships with clients, managing the delivery of specialised recruitment solutions, and leading internal Talent Attraction teams. By understanding both the recruitment needs and the unique demands of the warehouse automation field, you will ensure that companies in this sector secure the highly skilled talent they require to drive automation and logistics innovation.

Key Responsibilities:

Client Relationship & Account Management:

Build strong relationships with clients in the warehouse automation industry by regularly engaging them through virtual and onsite meetings to discuss recruitment performance and hiring needs. Serve as the key point of contact for customers, understanding the specific technical requirements of roles within the warehouse automation sector, such as robotics engineers, automation specialists, and maintenance technicians. Provide market insights into talent availability, salary trends, and hiring challenges specific to warehouse automation, ensuring clients make informed recruitment decisions. Hold quarterly business reviews with clients to present recruitment performance data, highlight successes, and address any areas of concern or improvement.

Service Delivery & Talent Attraction Management:

Work closely with clients to secure detailed job vacancies and clearly communicate role-specific requirements ranging from technical skills in robotics to experience in automation software to the Talent Attraction team. Manage the performance of the Talent Attraction team, ensuring they source, screen, and deliver candidates who are qualified for specialised roles in automation, robotics, and logistics. Monitor and track recruitment KPI (e.g., time-to-fill, quality of hire, fill rate) to ensure the team consistently meets or exceeds client expectations in this technical field.

Customer Success & Retention:

Ensure that clients are satisfied with the recruitment services provided, proactively addressing any issues or changes in recruitment needs as projects evolve or company growth accelerates. Collaborate with business development teams to identify opportunities for up-selling recruitment services, such as specialised candidate searches for niche technical roles or high-volume hiring for expanding automation teams. Develop long-term partnerships with clients, ensuring their recruitment needs are met as they grow and innovate in the warehouse automation space.

Internal Team Leadership & Collaboration:

Provide ongoing coaching and guidance to team members to ensure they understand the technical requirements of positions in automation, robotics, and logistics. Ensure that recruitment activity is fully tracked and reported, using internal systems to monitor progress and communicate updates to clients. Ensure internal Talent Acquisition are hitting their weekly KPI meeting client SLA.

Market Knowledge & Strategic Advisory:

Stay informed about trends and developments in warehouse automation, robotics, and logistics, ensuring that you provide clients with relevant insights into talent acquisition in this rapidly evolving field. Offer guidance on salary benchmarks, the competitive landscape for automation talent, and strategies for attracting hard-to-find candidates with niche technical skills. Help clients anticipate future talent needs as warehouse automation technologies evolve, ensuring they have the right mix of skills to support ongoing innovation and growth.

Key Qualifications:

Proven experience in a Relationship Manager, Customer Success, or Account Management role, ideally within the recruitment industry or focused on technical sectors such as automation, robotics, or logistics. Strong understanding of the technical and operational roles required in warehouse automation, including engineering, software development, maintenance, and operations management. Excellent interpersonal and communication skills, with the ability to build strong relationships with technical clients and manage expectations across multiple accounts. Experience leading resourcing teams and managing service delivery in line with client requirements in highly technical fields. Proactive problem-solving mindset, with the ability to manage complex, high-volume accounts. Familiarity with recruitment tools and systems (ATS, CRM), but focused on managing the delivery of recruitment services.

London with Atlanta relocation in the first year

NB: This position can be based in Atlanta, or in London with relocation to Atlanta within the first year

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

Role Overview: The Relationship & Customer Success Manager in our Warehouse Automation sector will play a critical role in ensuring clients receive top-quality recruitment services. This position is responsible for building long-term relationships with clients, managing the delivery of specialised recruitment solutions, and leading internal Talent Attraction teams. By understanding both the recruitment needs and the unique demands of the warehouse automation field, you will ensure that companies in this sector secure the highly skilled talent they require to drive automation and logistics innovation.

Key Responsibilities:

Client Relationship & Account Management:

Build strong relationships with clients in the warehouse automation industry by regularly engaging them through virtual and onsite meetings to discuss recruitment performance and hiring needs. Serve as the key point of contact for customers, understanding the specific technical requirements of roles within the warehouse automation sector, such as robotics engineers, automation specialists, and maintenance technicians. Provide market insights into talent availability, salary trends, and hiring challenges specific to warehouse automation, ensuring clients make informed recruitment decisions. Hold quarterly business reviews with clients to present recruitment performance data, highlight successes, and address any areas of concern or improvement.

Service Delivery & Talent Attraction Management:

Work closely with clients to secure detailed job vacancies and clearly communicate role-specific requirements ranging from technical skills in robotics to experience in automation software to the Talent Attraction team. Manage the performance of the Talent Attraction team, ensuring they source, screen, and deliver candidates who are qualified for specialised roles in automation, robotics, and logistics. Monitor and track recruitment KPIs (e.g., time-to-fill, quality of hire, fill rate) to ensure the team consistently meets or exceeds client expectations in this technical field.

Customer Success & Retention:

Ensure that clients are satisfied with the recruitment services provided, proactively addressing any issues or changes in recruitment needs as projects evolve or company growth accelerates. Collaborate with business development teams to identify opportunities for up-selling recruitment services, such as specialised candidate searches for niche technical roles or high-volume hiring for expanding automation teams. Develop long-term partnerships with clients, ensuring their recruitment needs are met as they grow and innovate in the warehouse automation space.

Internal Team Leadership & Collaboration:

Provide ongoing coaching and guidance to team members to ensure they understand the technical requirements of positions in automation, robotics, and logistics. Ensure that recruitment activity is fully tracked and reported, using internal systems to monitor progress and communicate updates to clients. Ensure internal Talent Acquisition are hitting their weekly KPIs/meeting client SLAs

Market Knowledge & Strategic Advisory:

Stay informed about trends and developments in warehouse automation, robotics, and logistics, ensuring that you provide clients with relevant insights into talent acquisition in this rapidly evolving field. Offer guidance on salary benchmarks, the competitive landscape for automation talent, and strategies for attracting hard-to-find candidates with niche technical skills. Help clients anticipate future talent needs as warehouse automation technologies evolve, ensuring they have the right mix of skills to support ongoing innovation and growth.

Key Qualifications:

Proven experience in a Relationship Manager, Customer Success, or Account Management role, ideally within the recruitment industry or focused on technical sectors such as automation, robotics, or logistics. Strong understanding of the technical and operational roles required in warehouse automation, including engineering, software development, maintenance, and operations management. Excellent interpersonal and communication skills, with the ability to build strong relationships with technical clients and manage expectations across multiple accounts. Experience leading resourcing teams and managing service delivery in line with client requirements in highly technical fields. Proactive problem-solving mindset, with the ability to manage complex, high-volume accounts. Familiarity with recruitment tools and systems (ATS, CRM), but focused on managing the delivery of recruitment services.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

Project Manager - InfoSec & Automation Projects (Europe)

Location: Poland OR Netherlands OR Portugal OR Germany OR Romania
Contract: 12 months + possible extension

We're looking for an experienced Project Manager to lead Information Security (InfoSec) vulnerability projects across automated logistics facilities in Europe.

ResponsibilitiesManage InfoSec remediation projects within Operational Technology (OT) environments.Coordinate with engineering teams, automation vendors and cybersecurity specialists.Track vulnerabilities and remediation activities across servers, PLCs, IPCs, APUs and industrial software.Manage project plans, risks, stakeholders and project delivery.RequirementsProven Project Management experience within logistics, automation or industrial environments.Good understanding of OT/automation systems and cybersecurity concepts.Familiarity with major warehouse automation/sortation vendors is desirable.Strong stakeholder management and communication skills.Fluent English and willingness to travel occasionally across Europe.

For more details feel free to contact Natalia: [email protected]

Why work with Proactive?

Proactive Global is an industry-leading specialist engineering recruitment agency focused on automation, manufacturing, and robotics. We provide tailored recruitment services to a niche client base, ensuring access to high-quality opportunities.

We are committed to equality and diversity and operate with honesty, integrity, and impartiality - ensuring every application is assessed on its own merits.

By registering with Proactive, you gain access to some of the most exciting and specialised roles in the market, working with leading global companies. Follow us on LinkedIn and Facebook for updates and download our app for live job alerts.

We look forward to helping you find your next role!

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

Project Manager - InfoSec & Automation Projects (Europe)

Location: Poland OR Netherlands OR Portugal OR Germany OR Romania
Contract: 12 months + possible extension

We're looking for an experienced Project Manager to lead Information Security (InfoSec) vulnerability projects across automated logistics facilities in Europe.

ResponsibilitiesManage InfoSec remediation projects within Operational Technology (OT) environments.Coordinate with engineering teams, automation vendors and cybersecurity specialists.Track vulnerabilities and remediation activities across servers, PLCs, IPCs, APUs and industrial software.Manage project plans, risks, stakeholders and project delivery.RequirementsProven Project Management experience within logistics, automation or industrial environments.Good understanding of OT/automation systems and cybersecurity concepts.Familiarity with major warehouse automation/sortation vendors is desirable.Strong stakeholder management and communication skills.Fluent English and willingness to travel occasionally across Europe.

For more details feel free to contact Natalia: [email protected]

Why work with Proactive?

Proactive Global is an industry-leading specialist engineering recruitment agency focused on automation, manufacturing, and robotics. We provide tailored recruitment services to a niche client base, ensuring access to high-quality opportunities.

We are committed to equality and diversity and operate with honesty, integrity, and impartiality - ensuring every application is assessed on its own merits.

By registering with Proactive, you gain access to some of the most exciting and specialised roles in the market, working with leading global companies. Follow us on LinkedIn and Facebook for updates and download our app for live job alerts.

We look forward to helping you find your next role!

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

Project Manager - InfoSec & Automation Projects (Europe)

Location: Poland OR Netherlands OR Portugal OR Germany OR Romania
Contract: 12 months + possible extension

We're looking for an experienced Project Manager to lead Information Security (InfoSec) vulnerability projects across automated logistics facilities in Europe.

ResponsibilitiesManage InfoSec remediation projects within Operational Technology (OT) environments.Coordinate with engineering teams, automation vendors and cybersecurity specialists.Track vulnerabilities and remediation activities across servers, PLCs, IPCs, APUs and industrial software.Manage project plans, risks, stakeholders and project delivery.RequirementsProven Project Management experience within logistics, automation or industrial environments.Good understanding of OT/automation systems and cybersecurity concepts.Familiarity with major warehouse automation/sortation vendors is desirable.Strong stakeholder management and communication skills.Fluent English and willingness to travel occasionally across Europe.

For more details feel free to contact Natalia: [email protected]

Why work with Proactive?

Proactive Global is an industry-leading specialist engineering recruitment agency focused on automation, manufacturing, and robotics. We provide tailored recruitment services to a niche client base, ensuring access to high-quality opportunities.

We are committed to equality and diversity and operate with honesty, integrity, and impartiality - ensuring every application is assessed on its own merits.

By registering with Proactive, you gain access to some of the most exciting and specialised roles in the market, working with leading global companies. Follow us on LinkedIn and Facebook for updates and download our app for live job alerts.

We look forward to helping you find your next role!

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

Role Overview: The Relationship & Customer Success Manager in our Warehouse Automation sector will play a critical role in ensuring clients receive top-quality recruitment services. This position is responsible for building long-term relationships with clients, managing the delivery of specialised recruitment solutions, and leading internal Talent Attraction teams. By understanding both the recruitment needs and the unique demands of the warehouse automation field, you will ensure that companies in this sector secure the highly skilled talent they require to drive automation and logistics innovation.

Key Responsibilities:

Client Relationship & Account Management:

Build strong relationships with clients in the warehouse automation industry by regularly engaging them through virtual and onsite meetings to discuss recruitment performance and hiring needs. Serve as the key point of contact for customers, understanding the specific technical requirements of roles within the warehouse automation sector, such as robotics engineers, automation specialists, and maintenance technicians. Provide market insights into talent availability, salary trends, and hiring challenges specific to warehouse automation, ensuring clients make informed recruitment decisions. Hold quarterly business reviews with clients to present recruitment performance data, highlight successes, and address any areas of concern or improvement.

Service Delivery & Talent Attraction Management:

Work closely with clients to secure detailed job vacancies and clearly communicate role-specific requirements ranging from technical skills in robotics to experience in automation software to the Talent Attraction team. Manage the performance of the Talent Attraction team, ensuring they source, screen, and deliver candidates who are qualified for specialised roles in automation, robotics, and logistics. Monitor and track recruitment KPIs (e.g., time-to-fill, quality of hire, fill rate) to ensure the team consistently meets or exceeds client expectations in this technical field.

Customer Success & Retention:

Ensure that clients are satisfied with the recruitment services provided, proactively addressing any issues or changes in recruitment needs as projects evolve or company growth accelerates. Collaborate with business development teams to identify opportunities for up-selling recruitment services, such as specialised candidate searches for niche technical roles or high-volume hiring for expanding automation teams. Develop long-term partnerships with clients, ensuring their recruitment needs are met as they grow and innovate in the warehouse automation space.

Internal Team Leadership & Collaboration:

Provide ongoing coaching and guidance to team members to ensure they understand the technical requirements of positions in automation, robotics, and logistics. Ensure that recruitment activity is fully tracked and reported, using internal systems to monitor progress and communicate updates to clients. Ensure internal Talent Acquisition are hitting their weekly KPIs/meeting client SLAs

Market Knowledge & Strategic Advisory:

Stay informed about trends and developments in warehouse automation, robotics, and logistics, ensuring that you provide clients with relevant insights into talent acquisition in this rapidly evolving field. Offer guidance on salary benchmarks, the competitive landscape for automation talent, and strategies for attracting hard-to-find candidates with niche technical skills. Help clients anticipate future talent needs as warehouse automation technologies evolve, ensuring they have the right mix of skills to support ongoing innovation and growth.

Key Qualifications:

Proven experience in a Relationship Manager, Customer Success, or Account Management role, ideally within the recruitment industry or focused on technical sectors such as automation, robotics, or logistics. Strong understanding of the technical and operational roles required in warehouse automation, including engineering, software development, maintenance, and operations management. Excellent interpersonal and communication skills, with the ability to build strong relationships with technical clients and manage expectations across multiple accounts. Experience leading resourcing teams and managing service delivery in line with client requirements in highly technical fields. Proactive problem-solving mindset, with the ability to manage complex, high-volume accounts. Familiarity with recruitment tools and systems (ATS, CRM), but focused on managing the delivery of recruitment services.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

NB: This role is initially based in London, with relocation to Atlanta in the first year.

Role Overview: The Relationship & Customer Success Manager in our Warehouse Automation sector will play a critical role in ensuring clients receive top-quality recruitment services. This position is responsible for building long-term relationships with clients, managing the delivery of specialised recruitment solutions, and leading internal Talent Attraction teams. By understanding both the recruitment needs and the unique demands of the warehouse automation field, you will ensure that companies in this sector secure the highly skilled talent they require to drive automation and logistics innovation.

Key Responsibilities:

Client Relationship & Account Management:

Build strong relationships with clients in the warehouse automation industry by regularly engaging them through virtual and onsite meetings to discuss recruitment performance and hiring needs.Serve as the key point of contact for customers, understanding the specific technical requirements of roles within the warehouse automation sector, such as robotics engineers, automation specialists, and maintenance technicians.Provide market insights into talent availability, salary trends, and hiring challenges specific to warehouse automation, ensuring clients make informed recruitment decisions.Hold quarterly business reviews with clients to present recruitment performance data, highlight successes, and address any areas of concern or improvement.

Service Delivery & Talent Attraction Management:

Work closely with clients to secure detailed job vacancies and clearly communicate role-specific requirements ranging from technical skills in robotics to experience in automation software to the Talent Attraction team.Manage the performance of the Talent Attraction team, ensuring they source, screen, and deliver candidates who are qualified for specialised roles in automation, robotics, and logistics.Monitor and track recruitment KPI (e.g., time-to-fill, quality of hire, fill rate) to ensure the team consistently meets or exceeds client expectations in this technical field.

Customer Success & Retention:

Ensure that clients are satisfied with the recruitment services provided, proactively addressing any issues or changes in recruitment needs as projects evolve or company growth accelerates.Collaborate with business development teams to identify opportunities for up-selling recruitment services, such as specialised candidate searches for niche technical roles or high-volume hiring for expanding automation teams.Develop long-term partnerships with clients, ensuring their recruitment needs are met as they grow and innovate in the warehouse automation space.

Internal Team Leadership & Collaboration:

Provide ongoing coaching and guidance to team members to ensure they understand the technical requirements of positions in automation, robotics, and logistics.Ensure that recruitment activity is fully tracked and reported, using internal systems to monitor progress and communicate updates to clients.Ensure internal Talent Acquisition are hitting their weekly KPI meeting client SLA.

Market Knowledge & Strategic Advisory:

Stay informed about trends and developments in warehouse automation, robotics, and logistics, ensuring that you provide clients with relevant insights into talent acquisition in this rapidly evolving field.Offer guidance on salary benchmarks, the competitive landscape for automation talent, and strategies for attracting hard-to-find candidates with niche technical skills.Help clients anticipate future talent needs as warehouse automation technologies evolve, ensuring they have the right mix of skills to support ongoing innovation and growth.

Key Qualifications:

Proven experience in a Relationship Manager, Customer Success, or Account Management role, ideally within the recruitment industry or focused on technical sectors such as automation, robotics, or logistics.Strong understanding of the technical and operational roles required in warehouse automation, including engineering, software development, maintenance, and operations management.Excellent interpersonal and communication skills, with the ability to build strong relationships with technical clients and manage expectations across multiple accounts.Experience leading resourcing teams and managing service delivery in line with client requirements in highly technical fields.Proactive problem-solving mindset, with the ability to manage complex, high-volume accounts.Familiarity with recruitment tools and systems (ATS, CRM), but focused on managing the delivery of recruitment services.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less