Job Search

Role Overview: The Relationship & Customer Success Manager in our Warehouse Automation sector will play a critical role in ensuring clients receive top-quality recruitment services. This position is responsible for building long-term relationships with clients, managing the delivery of specialised recruitment solutions, and leading internal Talent Attraction teams. By understanding both the recruitment needs and the unique demands of the warehouse automation field, you will ensure that companies in this sector secure the highly skilled talent they require to drive automation and logistics innovation.

Key Responsibilities:

Client Relationship & Account Management:

Build strong relationships with clients in the warehouse automation industry by regularly engaging them through virtual and onsite meetings to discuss recruitment performance and hiring needs. Serve as the key point of contact for customers, understanding the specific technical requirements of roles within the warehouse automation sector, such as robotics engineers, automation specialists, and maintenance technicians. Provide market insights into talent availability, salary trends, and hiring challenges specific to warehouse automation, ensuring clients make informed recruitment decisions. Hold quarterly business reviews with clients to present recruitment performance data, highlight successes, and address any areas of concern or improvement.

Service Delivery & Talent Attraction Management:

Work closely with clients to secure detailed job vacancies and clearly communicate role-specific requirements ranging from technical skills in robotics to experience in automation software to the Talent Attraction team. Manage the performance of the Talent Attraction team, ensuring they source, screen, and deliver candidates who are qualified for specialised roles in automation, robotics, and logistics. Monitor and track recruitment KPI (e.g., time-to-fill, quality of hire, fill rate) to ensure the team consistently meets or exceeds client expectations in this technical field.

Customer Success & Retention:

Ensure that clients are satisfied with the recruitment services provided, proactively addressing any issues or changes in recruitment needs as projects evolve or company growth accelerates. Collaborate with business development teams to identify opportunities for up-selling recruitment services, such as specialised candidate searches for niche technical roles or high-volume hiring for expanding automation teams. Develop long-term partnerships with clients, ensuring their recruitment needs are met as they grow and innovate in the warehouse automation space.

Internal Team Leadership & Collaboration:

Provide ongoing coaching and guidance to team members to ensure they understand the technical requirements of positions in automation, robotics, and logistics. Ensure that recruitment activity is fully tracked and reported, using internal systems to monitor progress and communicate updates to clients. Ensure internal Talent Acquisition are hitting their weekly KPI meeting client SLA.

Market Knowledge & Strategic Advisory:

Stay informed about trends and developments in warehouse automation, robotics, and logistics, ensuring that you provide clients with relevant insights into talent acquisition in this rapidly evolving field. Offer guidance on salary benchmarks, the competitive landscape for automation talent, and strategies for attracting hard-to-find candidates with niche technical skills. Help clients anticipate future talent needs as warehouse automation technologies evolve, ensuring they have the right mix of skills to support ongoing innovation and growth.

Key Qualifications:

Proven experience in a Relationship Manager, Customer Success, or Account Management role, ideally within the recruitment industry or focused on technical sectors such as automation, robotics, or logistics. Strong understanding of the technical and operational roles required in warehouse automation, including engineering, software development, maintenance, and operations management. Excellent interpersonal and communication skills, with the ability to build strong relationships with technical clients and manage expectations across multiple accounts. Experience leading resourcing teams and managing service delivery in line with client requirements in highly technical fields. Proactive problem-solving mindset, with the ability to manage complex, high-volume accounts. Familiarity with recruitment tools and systems (ATS, CRM), but focused on managing the delivery of recruitment services.

London with Atlanta relocation in the first year

NB: This position can be based in Atlanta, or in London with relocation to Atlanta within the first year

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

Role Overview: The Relationship & Customer Success Manager in our Warehouse Automation sector will play a critical role in ensuring clients receive top-quality recruitment services. This position is responsible for building long-term relationships with clients, managing the delivery of specialised recruitment solutions, and leading internal Talent Attraction teams. By understanding both the recruitment needs and the unique demands of the warehouse automation field, you will ensure that companies in this sector secure the highly skilled talent they require to drive automation and logistics innovation.

Key Responsibilities:

Client Relationship & Account Management:

Build strong relationships with clients in the warehouse automation industry by regularly engaging them through virtual and onsite meetings to discuss recruitment performance and hiring needs. Serve as the key point of contact for customers, understanding the specific technical requirements of roles within the warehouse automation sector, such as robotics engineers, automation specialists, and maintenance technicians. Provide market insights into talent availability, salary trends, and hiring challenges specific to warehouse automation, ensuring clients make informed recruitment decisions. Hold quarterly business reviews with clients to present recruitment performance data, highlight successes, and address any areas of concern or improvement.

Service Delivery & Talent Attraction Management:

Work closely with clients to secure detailed job vacancies and clearly communicate role-specific requirements ranging from technical skills in robotics to experience in automation software to the Talent Attraction team. Manage the performance of the Talent Attraction team, ensuring they source, screen, and deliver candidates who are qualified for specialised roles in automation, robotics, and logistics. Monitor and track recruitment KPIs (e.g., time-to-fill, quality of hire, fill rate) to ensure the team consistently meets or exceeds client expectations in this technical field.

Customer Success & Retention:

Ensure that clients are satisfied with the recruitment services provided, proactively addressing any issues or changes in recruitment needs as projects evolve or company growth accelerates. Collaborate with business development teams to identify opportunities for up-selling recruitment services, such as specialised candidate searches for niche technical roles or high-volume hiring for expanding automation teams. Develop long-term partnerships with clients, ensuring their recruitment needs are met as they grow and innovate in the warehouse automation space.

Internal Team Leadership & Collaboration:

Provide ongoing coaching and guidance to team members to ensure they understand the technical requirements of positions in automation, robotics, and logistics. Ensure that recruitment activity is fully tracked and reported, using internal systems to monitor progress and communicate updates to clients. Ensure internal Talent Acquisition are hitting their weekly KPIs/meeting client SLAs

Market Knowledge & Strategic Advisory:

Stay informed about trends and developments in warehouse automation, robotics, and logistics, ensuring that you provide clients with relevant insights into talent acquisition in this rapidly evolving field. Offer guidance on salary benchmarks, the competitive landscape for automation talent, and strategies for attracting hard-to-find candidates with niche technical skills. Help clients anticipate future talent needs as warehouse automation technologies evolve, ensuring they have the right mix of skills to support ongoing innovation and growth.

Key Qualifications:

Proven experience in a Relationship Manager, Customer Success, or Account Management role, ideally within the recruitment industry or focused on technical sectors such as automation, robotics, or logistics. Strong understanding of the technical and operational roles required in warehouse automation, including engineering, software development, maintenance, and operations management. Excellent interpersonal and communication skills, with the ability to build strong relationships with technical clients and manage expectations across multiple accounts. Experience leading resourcing teams and managing service delivery in line with client requirements in highly technical fields. Proactive problem-solving mindset, with the ability to manage complex, high-volume accounts. Familiarity with recruitment tools and systems (ATS, CRM), but focused on managing the delivery of recruitment services.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

Role Overview

The Graduate Sales Recruiter is an entry-level recruitment position designed for individuals looking to build a long-term career within the staffing and recruitment industry. Working closely with Relationship Managers, Talent Attraction professionals, and Business Development teams, you will play a key role in identifying, engaging, and qualifying top talent for our clients.

This role provides a clear career pathway into Recruitment Delivery, Account Management, Relationship Management, and Business Development. You will gain exposure to candidate sourcing, talent engagement, customer interaction, recruitment operations, and workforce solutions while developing the skills needed for future progression within the business.

Key Responsibilities

Candidate Sourcing & Talent Attraction

Identify and engage qualified candidates through job boards, LinkedIn, networking, referrals, and talent databases.Build and maintain talent pipelines for current and future hiring requirements.Conduct candidate outreach through phone, email, text, and social media channels.Develop an understanding of client hiring requirements and target candidate profiles.Support recruitment campaigns across multiple industries and skill sets.

Candidate Screening & Management

Conduct initial candidate screening calls to assess skills, experience, career goals, and suitability.Qualify candidates against role requirements and company culture.Coordinate interviews between candidates and hiring teams.Manage candidate communications throughout the recruitment process.Ensure an exceptional candidate experience from first contact through placement.

Recruitment Delivery Support

Partner with Relationship Managers and Talent Attraction teams to support client hiring needs.Assist with vacancy management and candidate shortlisting activities.Maintain accurate records within ATS and CRM systems.Ensure candidate information and recruitment activity are fully documented.Support the delivery team in achieving client hiring objectives and service level agreements.

Learning & Development

Develop a strong understanding of the recruitment lifecycle and staffing industry.Participate in ongoing training and coaching programs.Learn about client relationship management, account management, and business development.Build expertise in sourcing techniques, candidate engagement, and recruitment best practices.Gain exposure to customer-facing activities to support future career progression opportunities.

Team Collaboration

Work closely with Talent Attraction, Relationship Management, and Business Development teams.Participate in team meetings, recruitment strategy discussions, and training sessions.Contribute to team objectives and overall business success.Support continuous improvement initiatives and best practices across the recruitment process.

Key Qualifications

Previous experience in customer service, sales, retail, hospitality, business development, recruiting, or a similar people-focused environment preferred.Strong communication and interpersonal skills.Comfortable building relationships and engaging with candidates over the phone and through digital platforms.Highly organized with strong attention to detail.Self-motivated and eager to learn.Ability to manage multiple priorities in a fast-paced environment.Strong problem-solving skills and a positive attitude.Proficiency with Microsoft Office and technology platforms.

What We Offer

Structured career progression into Relationship Management, Account Management, Recruitment Delivery, or Business Development.Comprehensive recruitment and sales training.Ongoing coaching and professional development.Opportunity to work with industry-leading clients and hiring teams.Collaborative, team-oriented culture.Performance-driven environment with clear growth opportunities.

Success Measures

Candidate outreach activityQualified candidate submissionsInterview and placement conversionsCandidate pipeline developmentATS/CRM data accuracyTeam KPI achievementTraining and development milestonesProgression toward advanced recruitment and account management responsibilities

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

NB: This role is based in London, with option to relocate to Atlanta in first year.

Role Overview

The Relationship Manager - 3PL within our Permanent Recruitment division is responsible for developing and managing long-term customer partnerships while ensuring the successful delivery of permanent hiring solutions. This role acts as the bridge between clients and Talent Attraction teams, ensuring organizations secure the talent they need to achieve their growth and strategic objectives.

You will work closely with customers to understand their hiring priorities, provide market intelligence, and drive recruitment performance across a broad range of professional and technical positions.

Key Responsibilities

Client Relationship & Account Management

Build strong relationships with clients through regular engagement, both virtually and onsite.Serve as the primary point of contact for assigned customer accounts, developing a deep understanding of their business, culture, and hiring requirements.Conduct Quarterly Business Reviews (QBRs) to review recruitment performance, hiring challenges, and future workforce plans.Provide market insights into talent availability, salary benchmarking, and competitor hiring activity.Partner with key stakeholders to support strategic hiring initiatives.

Service Delivery & Talent Attraction Management

Collaborate with clients to secure detailed role requirements and hiring briefs.Lead and support Talent Attraction teams to ensure the successful delivery of qualified permanent candidates.Monitor recruitment activity and performance against agreed KPIs and SLAs.Track key recruitment metrics including time-to-fill, fill rate, quality of hire, interview ratios, and offer acceptance rates.Ensure recruitment projects are delivered efficiently and in line with customer expectations.

Client Retention & Growth

Build long-term strategic relationships that position the business as a trusted recruitment partner.Ensure clients receive an exceptional level of service and delivery.Proactively identify opportunities to grow existing accounts and introduce additional recruitment solutions.Work closely with Business Development teams to support account expansion and customer retention.

Internal Team Leadership & Collaboration

Provide coaching and guidance to Talent Attraction teams to ensure a thorough understanding of client requirements.Ensure all recruitment activity is accurately recorded and reported.Monitor team productivity, hiring performance, and SLA achievement.Collaborate across Business Development, Operations, Talent Attraction, and Leadership teams to support client success.

Market Knowledge & Strategic Advisory

Stay informed on market trends, industry developments, and talent acquisition best practices.Provide clients with strategic advice on workforce planning, employer branding, and candidate attraction.Support customers in identifying future skill requirements and succession planning needs.Deliver informed recommendations to improve recruitment outcomes and hiring efficiency.

Key Qualifications

Proven experience in a Relationship Manager, Account Manager, Client Services, Recruitment Delivery, or Talent Acquisition role.Experience managing permanent recruitment accounts and recruitment delivery teams.Strong stakeholder management and relationship-building skills.Excellent communication and presentation abilities.Strong analytical and problem-solving capabilities.Familiarity with ATS, CRM, and recruitment technologies.Ability to manage multiple customer accounts and priorities simultaneously.Commercially minded with a strong focus on customer retention, growth, and service delivery.

Success Measures

Client satisfaction and retentionFill rate and placement performanceSLA achievementTalent Attraction team KPI performanceAccount growth and expansionQuality of hireTime-to-fillQBR completion and customer engagementRevenue growth across assigned accounts

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

Role Overview

The Relationship Manager- 3PL within our Permanent Recruitment division is responsible for developing and managing long-term customer partnerships while ensuring the successful delivery of permanent hiring solutions. This role acts as the bridge between clients and Talent Attraction teams, ensuring organisations secure the talent they need to achieve their growth and strategic objectives.

You will work closely with customers to understand their hiring priorities, provide market intelligence, and drive recruitment performance across a broad range of professional and technical positions.

Key Responsibilities

Client Relationship & Account Management

Build strong relationships with clients through regular engagement, both virtually and onsite.Serve as the primary point of contact for assigned customer accounts, developing a deep understanding of their business, culture, and hiring requirements.Conduct Quarterly Business Reviews (QBRs) to review recruitment performance, hiring challenges, and future workforce plans.Provide market insights into talent availability, salary benchmarking, and competitor hiring activity.Partner with key stakeholders to support strategic hiring initiatives.

Service Delivery & Talent Attraction Management

Collaborate with clients to secure detailed role requirements and hiring briefs.Lead and support Talent Attraction teams to ensure the successful delivery of qualified permanent candidates.Monitor recruitment activity and performance against agreed KPIs and SLAs.Track key recruitment metrics including time-to-fill, fill rate, quality of hire, interview ratios, and offer acceptance rates.Ensure recruitment projects are delivered efficiently and in line with customer expectations.

Client Retention & Growth

Build long-term strategic relationships that position the business as a trusted recruitment partner.Ensure clients receive an exceptional level of service and delivery.Proactively identify opportunities to grow existing accounts and introduce additional recruitment solutions.Work closely with Business Development teams to support account expansion and customer retention.

Internal Team Leadership & Collaboration

Provide coaching and guidance to Talent Attraction teams to ensure a thorough understanding of client requirements.Ensure all recruitment activity is accurately recorded and reported.Monitor team productivity, hiring performance, and SLA achievement.Collaborate across Business Development, Operations, Talent Attraction, and Leadership teams to support client success.

Market Knowledge & Strategic Advisory

Stay informed on market trends, industry developments, and talent acquisition best practices.Provide clients with strategic advice on workforce planning, employer branding, and candidate attraction.Support customers in identifying future skill requirements and succession planning needs.Deliver informed recommendations to improve recruitment outcomes and hiring efficiency.

Key Qualifications

Proven experience in a Relationship Manager, Account Manager, Client Services, Recruitment Delivery, or Talent Acquisition role.Experience managing permanent recruitment accounts and recruitment delivery teams.Strong stakeholder management and relationship-building skills.Excellent communication and presentation abilities.Strong analytical and problem-solving capabilities.Familiarity with ATS, CRM, and recruitment technologies.Ability to manage multiple customer accounts and priorities simultaneously.Commercially minded with a strong focus on customer retention, growth, and service delivery.

Success Measures

Client satisfaction and retentionFill rate and placement performanceSLA achievementTalent Attraction team KPI performanceAccount growth and expansionQuality of hireTime-to-fillQBR completion and customer engagementRevenue growth across assigned accounts

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

NB: This role is based in London, with option to relocate to Atlanta in first year.

Role Overview

The Relationship Manager - 3PL within our Temporary Recruitment division plays a pivotal role in building and maintaining strategic partnerships with our end customers. Responsible for managing client relationships, overseeing recruitment delivery, and leading Talent Attraction teams, this role ensures clients receive a high-quality, responsive recruitment service that supports their operational and workforce objectives.

Working closely with hiring managers and internal delivery teams, you will ensure temporary workforce requirements are met efficiently while providing exceptional service and workforce planning support.

Key Responsibilities

Client Relationship & Account Management

Build strong relationships with clients through regular virtual and onsite meetings to understand hiring needs, business challenges, and workforce objectives.Act as the primary point of contact for assigned customer accounts.Conduct regular service reviews and Quarterly Business Reviews (QBRs) to discuss performance, hiring trends, and future workforce planning.Provide market insight on candidate availability, pay rates, competitor activity, and local labor market conditions.Develop trusted partnerships with hiring managers, HR teams, and operational stakeholders.

Service Delivery & Talent Attraction Management

Work closely with clients to secure detailed vacancies and communicate requirements to Talent Attraction teams.Manage and support Talent Attraction teams to ensure the successful delivery of temporary recruitment campaigns.Monitor recruitment performance against agreed KPIs and SLAs.Track metrics include fill rate, time-to-fill, worker retention, attendance, and customer satisfaction.Identify recruitment challenges and implement solutions to ensure successful delivery.

Client Retention & Growth

Ensure clients receive a consistently high level of service and support.Proactively address customer concerns and change workforce requirements.Work alongside Business Development teams to identify opportunities for account growth and service expansion.Develop long-term partnerships that strengthen customer retention and satisfaction.

Internal Team Leadership & Collaboration

Provide ongoing coaching and support to Talent Attraction teams.Ensure recruitment activity is accurately tracked and reported through internal systems.Monitor team performance against KPIs and client expectations.Collaborate with Sales, Operations, Talent Attraction, and Leadership teams to achieve successful outcomes.

Market Knowledge & Strategic Advisory

Stay informed on labor market trends and workforce developments.Advise clients on attraction strategies, pay rates, workforce planning, and hiring best practices.Support customers in forecasting future workforce requirements.Provide recommendations that improve hiring outcomes and workforce stability.

Key Qualifications

Proven experience in a Relationship Manager, Account Manager, Client Services, Recruitment Delivery, or Staffing role.Experience managing temporary staffing accounts and high-volume hiring activities.Strong relationship-building and stakeholder management skills.Experience leading recruitment delivery or Talent Attraction teams.Excellent communication, organizational, and problem-solving abilities.Experience working with ATS, CRM, and workforce management systems.Proven ability to manage multiple priorities in a fast-paced environment.Commercially focused with a passion for service excellence.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

Role Overview

The Relationship Manager - 3PL within our Temporary Recruitment division plays a pivotal role in building and maintaining strategic partnerships with our end customers. Responsible for managing client relationships, overseeing recruitment delivery, and leading Talent Attraction teams, this role ensures clients receive a high-quality, responsive recruitment service that supports their operational and workforce objectives.

Working closely with hiring managers and internal delivery teams, you will ensure temporary workforce requirements are met efficiently while providing exceptional service and workforce planning support.

Key Responsibilities

Client Relationship & Account Management

Build strong relationships with clients through regular virtual and onsite meetings to understand hiring needs, business challenges, and workforce objectives.Act as the primary point of contact for assigned customer accounts.Conduct regular service reviews and Quarterly Business Reviews (QBRs) to discuss performance, hiring trends, and future workforce planning.Provide market insight on candidate availability, pay rates, competitor activity, and local labor market conditions.Develop trusted partnerships with hiring managers, HR teams, and operational stakeholders.

Service Delivery & Talent Attraction Management

Work closely with clients to secure detailed vacancies and communicate requirements to Talent Attraction teams.Manage and support Talent Attraction teams to ensure the successful delivery of temporary recruitment campaigns.Monitor recruitment performance against agreed KPIs and SLAs.Track metrics include fill rate, time-to-fill, worker retention, attendance, and customer satisfaction.Identify recruitment challenges and implement solutions to ensure successful delivery.

Client Retention & Growth

Ensure clients receive a consistently high level of service and support.Proactively address customer concerns and change workforce requirements.Work alongside Business Development teams to identify opportunities for account growth and service expansion.Develop long-term partnerships that strengthen customer retention and satisfaction.

Internal Team Leadership & Collaboration

Provide ongoing coaching and support to Talent Attraction teams.Ensure recruitment activity is accurately tracked and reported through internal systems.Monitor team performance against KPIs and client expectations.Collaborate with Sales, Operations, Talent Attraction, and Leadership teams to achieve successful outcomes.

Market Knowledge & Strategic Advisory

Stay informed on labor market trends and workforce developments.Advise clients on attraction strategies, pay rates, workforce planning, and hiring best practices.Support customers in forecasting future workforce requirements.Provide recommendations that improve hiring outcomes and workforce stability.

Key Qualifications

Proven experience in a Relationship Manager, Account Manager, Client Services, Recruitment Delivery, or Staffing role.Experience managing temporary staffing accounts and high-volume hiring activities.Strong relationship-building and stakeholder management skills.Experience leading recruitment delivery or Talent Attraction teams.Excellent communication, organizational, and problem-solving abilities.Experience working with ATS, CRM, and workforce management systems.Proven ability to manage multiple priorities in a fast-paced environment.Commercially focused with a passion for service excellence.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

NB: The role is based in London, with the option to relocate to Atlanta in first year.

Role Overview

The Relationship Manager-Software Recruitment division is responsible for developing long-term client partnerships, managing recruitment delivery, and leading Talent Attraction teams supporting contingent workforce requirements.

By understanding project demands, workforce planning requirements, and contingent talent market conditions, you will ensure clients have access to the specialist technology professionals required to successfully deliver key business and transformation initiatives.

Key Responsibilities

Client Relationship & Account Management

Build strong relationships with clients through regular virtual and onsite meetings to discuss hiring performance, project requirements, and workforce planning needs.Serve as the primary point of contact for customers requiring contract, temporary, interim, and project-based technology talent.Develop a strong understanding of client environments, project objectives, and resource requirements.Provide market insight regarding contractor availability, day-rate trends, talent shortages, and market conditions.Conduct Quarterly Business Reviews (QBRs) and performance reviews with clients.

Service Delivery & Talent Attraction Management

Work closely with clients to secure detailed hiring requirements and communicate project-specific needs to Talent Attraction teams.Manage Talent Attraction performance to ensure rapid delivery of qualified contractors and temporary professionals.Monitor recruitment performance against agreed KPIs and SLAs.Track key metrics include time-to-submit, time-to-fill, fill rate, contractor retention, and service performance.Ensure delivery teams maintain strong candidate pipelines for critical and niche technology skills.

Client Retention & Growth

Build long-term client partnerships through exceptional service delivery and workforce solutions.Proactively manage changing project requirements and workforce demands.Partner with Business Development teams to identify opportunities to expand service offerings across existing accounts.Support account growth through consistent performance and client satisfaction.

Internal Team Leadership & Collaboration

Provide leadership and support to Talent Attraction teams to ensure delivery objectives are achieved.Ensure recruitment activities are accurately tracked and reported through internal systems.Monitor team KPI performance and SLA achievement.Work collaboratively with Business Development, Compliance, Operations, and Talent Attraction teams to support successful client outcomes.

Market Knowledge & Strategic Advisory

Stay informed on trends within the technology contract recruitment market.Advise clients on contractor rates, workforce availability, market demand, and hiring strategies.Support clients in scaling project teams through effective contingent workforce solutions.Help customers anticipate future project resource requirements and emerging technology skill demands.

Key Qualifications

Proven experience in a Relationship Manager, Account Manager, Recruitment Delivery, Staffing, or Workforce Solutions role.Strong understanding of contract and temporary technology recruitment.Excellent stakeholder management and relationship-building skills.Experience managing Talent Attraction or recruitment delivery teams.Strong commercial awareness and client-focused approach.Familiarity with ATS, CRM, and contractor management systems.Ability to manage multiple customer requirements in a fast-paced, delivery-focused environment.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

Role Overview

The Relationship Manager - Software Recruitment division is responsible for developing long-term client partnerships, managing recruitment delivery, and leading Talent Attraction teams supporting contingent workforce requirements.

By understanding project demands, workforce planning requirements, and contingent talent market conditions, you will ensure clients have access to the specialist technology professionals required to successfully deliver key business and transformation initiatives.

Key Responsibilities

Client Relationship & Account Management

Build strong relationships with clients through regular virtual and onsite meetings to discuss hiring performance, project requirements, and workforce planning needs.Serve as the primary point of contact for customers requiring contract, temporary, interim, and project-based technology talent.Develop a strong understanding of client environments, project objectives, and resource requirements.Provide market insight regarding contractor availability, day-rate trends, talent shortages, and market conditions.Conduct Quarterly Business Reviews (QBRs) and performance reviews with clients.

Service Delivery & Talent Attraction Management

Work closely with clients to secure detailed hiring requirements and communicate project-specific needs to Talent Attraction teams.Manage Talent Attraction performance to ensure rapid delivery of qualified contractors and temporary professionals.Monitor recruitment performance against agreed KPIs and SLAs.Track key metrics include time-to-submit, time-to-fill, fill rate, contractor retention, and service performance.Ensure delivery teams maintain strong candidate pipelines for critical and niche technology skills.

Client Retention & Growth

Build long-term client partnerships through exceptional service delivery and workforce solutions.Proactively manage changing project requirements and workforce demands.Partner with Business Development teams to identify opportunities to expand service offerings across existing accounts.Support account growth through consistent performance and client satisfaction.

Internal Team Leadership & Collaboration

Provide leadership and support to Talent Attraction teams to ensure delivery objectives are achieved.Ensure recruitment activities are accurately tracked and reported through internal systems.Monitor team KPI performance and SLA achievement.Work collaboratively with Business Development, Compliance, Operations, and Talent Attraction teams to support successful client outcomes.

Market Knowledge & Strategic Advisory

Stay informed on trends within the technology contract recruitment market.Advise clients on contractor rates, workforce availability, market demand, and hiring strategies.Support clients in scaling project teams through effective contingent workforce solutions.Help customers anticipate future project resource requirements and emerging technology skill demands.

Key Qualifications

Proven experience in a Relationship Manager, Account Manager, Recruitment Delivery, Staffing, or Workforce Solutions role.Strong understanding of contract and temporary technology recruitment.Excellent stakeholder management and relationship-building skills.Experience managing Talent Attraction or recruitment delivery teams.Strong commercial awareness and client-focused approach.Familiarity with ATS, CRM, and contractor management systems.Ability to manage multiple customer requirements in a fast-paced, delivery-focused environment.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less

NB: This role is based in London, with option to relocate to Atlanta in first year.

Role Overview

The Relationship Manager - Software Recruitment division will play a critical role in delivering flexible workforce solutions to clients across the technology sector. This position is responsible for building long-term client relationships, managing recruitment delivery, and leading internal Talent Attraction teams that support contract, interim, and project-based hiring requirements.

By understanding client project demands and the dynamics of the contingent talent market, you will ensure businesses have access to the specialist technology talent needed to deliver critical projects and business initiatives.

Key Responsibilities

Client Relationship & Account Management

Build strong relationships with clients through regular virtual and onsite meetings to discuss recruitment performance, project requirements, and workforce planning needs.Serve as the key point of contact for customers, understanding the specific requirements of contract and temporary technology roles, including Software Engineers, Cloud Specialists, DevOps Engineers, Project Managers, Business Analysts, and Cybersecurity Professionals.Provide market insights into contractor availability, day-rate trends, and contingent workforce challenges within the technology market.Hold Quarterly Business Reviews (QBRs) with clients to review recruitment performance and identify opportunities for continuous improvement.

Service Delivery & Talent Attraction Management

Work closely with clients to secure detailed hiring requirements and communicate project-specific needs to the Talent Attraction team.Manage the performance of Talent Attraction teams to ensure rapid delivery of qualified contract and temporary professionals.Monitor and track recruitment KPIs, including time-to-submit, time-to-fill, fill rate, contractor retention, and SLA compliance.Ensure recruitment activity remains aligned with client expectations and project deadlines.

Customer Success & Retention

Ensure clients are satisfied with the recruitment services provided, proactively managing changing workforce requirements and project demands.Work closely with Business Development teams to identify opportunities for service expansion and account growth.Develop long-term client partnerships while supporting workforce scalability and project delivery requirements.Maintain regular communication with clients to ensure a consistently high level of service delivery.

Internal Team Leadership & Collaboration

Provide ongoing coaching and support to Talent Attraction teams, helping them understand evolving project requirements and talent market conditions.Ensure recruitment activity is accurately tracked and reported through internal systems.Monitor individual and team KPI performance, ensuring client SLAs are consistently achieved.Collaborate with Sales, Operations, Compliance, and Talent Attraction teams to deliver seamless customer experiences.

Market Knowledge & Strategic Advisory

Stay informed about trends within the technology contract recruitment market.Advise clients on contractor rates, talent availability, market demand, and workforce planning strategies.Support customers in scaling project teams through effective contingent workforce solutions.Help clients anticipate future project resource requirements and changing technology skill demands.

Key Qualifications

Proven experience in Relationship Manager, Customer Success, Account Management, Recruitment Delivery, or Staffing Services role.Strong understanding of contract and temporary technology recruitment.Excellent stakeholder management and communication skills.Experience leading Talent Attraction teams and managing service delivery against client SLAs.Strong problem-solving and customer management capabilities.Familiarity with ATS, CRM, and contractor management systems.Ability to manage multiple client requirements within a fast-paced delivery Key Responsibilities

Client Relationship & Account Management

Build strong relationships with clients through regular virtual and onsite meetings to discuss recruitment performance, hiring requirements, and workforce planning.Serve as the primary point of contact for customers, understanding the technical requirements of positions across Software Engineering, Cloud, DevOps, Cybersecurity, Data & Analytics, ERP, Product, and Technology Leadership functions.Provide market insights into talent availability, salary trends, competitor activity, and hiring challenges within the software sector.Conduct Quarterly Business Reviews (QBRs) with clients to present recruitment performance data, highlight successes, and identify opportunities for improvement.Develop trusted partnerships with key stakeholders, hiring managers, and talent acquisition teams.

Service Delivery & Talent Attraction Management

Work closely with clients to secure detailed vacancies and clearly communicate role expectations to the Talent Attraction team.Manage the performance of Talent Attraction teams, ensuring they source, screen, and deliver qualified candidates aligned to client needs.Monitor and track recruitment KPIs including time-to-fill, fill rate, quality of hire, CV-to-interview ratio, interview-to-offer ratio, and offer acceptance rates.Ensure recruitment activity is delivered in line with agreed client SLAs and expectations.Proactively identify and resolve challenges that may impact recruitment delivery.

Client Retention & Growth

Ensure clients remain satisfied with the recruitment services provided, proactively addressing challenges and adapting strategies to changing hiring requirements.Work closely with Business Development teams to identify opportunities for expanding existing partnerships and introducing additional recruitment solutions.Build long-term strategic relationships that position Proactive Global as a trusted recruitment partner.Support account retention and growth through consistent delivery and service excellence.

Internal Team Leadership & Collaboration

Provide ongoing coaching and guidance to Talent Attraction team members to ensure a strong understanding of client requirements and market conditions.Ensure recruitment activity is fully tracked and reported through internal systems.Monitor Talent Attraction team performance, ensuring weekly KPIs and client SLAs are consistently achieved.Collaborate with Sales, Talent Attraction, and Leadership teams to deliver successful client outcomes.

Market Knowledge & Strategic Advisory

Stay informed about trends and developments in software engineering, cloud technology, artificial intelligence, cybersecurity, ERP, and digital transformation.Provide guidance on salary benchmarking, talent shortages, competitor hiring activity, and candidate attraction strategies.Help clients anticipate future hiring needs and workforce challenges.Offer strategic recommendations that support long-term talent acquisition goals.

Key Qualifications

Proven experience in a Relationship Manager, Account Manager, Recruitment Delivery, or Client Services role, preferably within technology recruitment.Strong understanding of software and technology recruitment markets.Excellent stakeholder management and communication skills, with the ability to build strong relationships at all levels.Experience leading Talent Attraction or recruitment delivery teams.Strong analytical and problem-solving abilities.Familiarity with ATS, CRM, and recruitment technologies.Ability to manage multiple client accounts within a fast-paced environment.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less