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The company specialises in the automation and industrial systems industry and is recognised for delivering innovative automation solutions and maintaining strong long-term client partnerships. They have an exciting opportunity for an Operational Flow Support Technician to join their team.
Who serves as the primary technical support resource for an automated warehouse operation. This individual is responsible for monitoring and supporting the Warehouse Control System (WCS), coordinating technical issues between operations, maintenance, and remote support teams, and ensuring automated material handling equipment remains operational with minimal downtime.

Responsibilities:
Provide first-level technical support for Warehouse Control Systems (WCS) and related software applications.
Monitor automated warehouse systems and respond to system alerts, faults, and operational issues.
Investigate software errors by reviewing system logs, databases, and diagnostic information.
Coordinate with onsite maintenance, operations, and remote engineering teams to resolve issues quickly.
Document incidents, troubleshooting activities, and resolutions within a ticketing system.
Escalate complex software or infrastructure issues to higher-level support when necessary while managing communication through resolution.
Identify recurring issues and recommend process improvements to reduce system downtime.
Support software updates, system enhancements, and change requests.
Develop and maintain technical documentation and work instructions.
Assist in training team members on system functionality and best practices.
Perform additional duties as assigned.

Requirements:
High School Diploma or GED required.
Associate degree or technical certification in Information Technology, Automation, Computer Science, Electronics, Mechatronics, or a related field preferred.
Preferred Experience
Experience supporting Warehouse Control Systems (WCS), Warehouse Management Systems (WMS), or other industrial software applications.
Experience working in an automated warehouse, distribution center, or manufacturing environment.
Background troubleshooting software, automation, or industrial control systems.
Experience supporting databases or performing application support.

Technical Skills:
Knowledge of Warehouse Control Systems (WCS) or Warehouse Management Systems (WMS)
SQL databases (Oracle, MySQL, Microsoft SQL Server)
Software troubleshooting and log file analysis
Root cause analysis and problem-solving
Understanding of software development lifecycle concepts
Industrial automation environments
Technical documentation and work instruction development
Microsoft Office Suite (Outlook, Excel, Teams, Word)
Preferred Backgrounds
Candidates may currently work as:
WCS Support Technician
WCS Analyst
WMS Support Analyst
Controls Support Engineer
Automation Support Technician
Application Support Analyst
Systems Support Engineer
Industrial IT Technician
Controls Technician with software troubleshooting experience
SCADA/HMI Support Technician
Automation Technician with strong IT or software experience
Work Environment
Industrial warehouse or distribution center environment.
Frequent walking throughout automated facilities.
Occasional climbing, bending, lifting (up to 50 lbs.), and working around moving automation equipment.
Must be comfortable working safely around conveyors, robotics, automated storage systems, and industrial machinery.

Reasons why you should apply:
Full medical, dental, and vision coverage to keep you and your family protected.
401(k) with a company match to help you build your future.
Tuition reimbursement and ongoing learning opportunities to support career development.
Strong pay structure with generous PTO to ensure work-life balance.
Fitness reimbursement, plus safety shoe and protective eyewear programs to keep you safe and healthy on the job.
Join a global leader in warehouse automation known for innovation, long-term partnerships, and career stability.
Work in an environment that values safety, teamwork, and professional growth.
How to Apply:

For more information on the role, or an informal discussion regarding opportunities we have available, please contact Jaimie Brackett at [email protected]

Why work with Proactive?
Proactive Global is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and advanced technology sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias.
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Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.