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* Are you a hands-on Operations Manager who enjoys leading warehouse, logistics and project delivery teams while building strong relationships with customers?
* Do you have experience delivering retail consolidation, shelving, racking, fixtures or fit-out projects from procurement through to installation and client handover?
* Are you passionate about driving operational excellence, improving efficiencies and leading from the front within a fast-paced project environment?

The Client:
Our client is the Australian subsidiary of an established international manufacturer (circa USD $100M turnover) specialising in retail shelving, pallet racking, storage systems and store fixture solutions supplied to leading retailers across global markets.

With over a decade of established operations in Australia and backed by extensive global manufacturing capability and more than 100 design engineers, the business partners with some of the worlds best-known retail brands, delivering high-quality shelving, racking and retail fit-out solutions across national rollout programs.

Due to continued growth, they are now seeking an experienced and proactive Operations & Project Delivery Manager to lead their Australian operations based in Melbourne. Reporting directly to the General Manager, this role will take ownership of warehouse operations, procurement, logistics, project delivery and customer satisfaction while driving continuous improvement across the business.

Your Responsibilities:
* Lead the day-to-day operations of the warehouse, logistics and project delivery functions.
* Oversee inventory management, receiving, dispatch, stock accuracy and warehouse workflow optimisation.
* Manage procurement activities and coordinate suppliers to ensure projects are delivered on time and within budget.
* Coordinate freight providers and third-party logistics partners to maximise delivery performance and minimise costs.
* Act as the primary operational point of contact for clients throughout project delivery.
* Build strong relationships with customers through proactive communication and effective issue resolution.
* Manage projects from procurement and warehouse planning through to installation, commissioning and final client handover.
* Drive continuous improvement initiatives to increase operational efficiency, improve margins and reduce waste.
* Implement and maintain rigorous quality assurance processes to achieve 'Right First Time' project delivery.
* Ensure compliance with Australian OH&S legislation, site safety requirements and company quality standards.
* Monitor operational KPIs including delivery performance, inventory accuracy, customer satisfaction and cost control.
* Lead, mentor and support warehouse and operational staff while fostering a positive team culture.

About You:
You are a hands-on, commercially aware Operations & Project Delivery Manager who enjoys taking ownership and solving problems. You naturally build trust with customers while driving high operational standards and motivating your team to consistently deliver outstanding project outcomes.

You have:
* At least 5 years experience in an Operations Management role.
* Experience within retail fixtures, pallet racking, shelving, shopfitting, warehouse storage, procurement, project delivery or related industries.
* Strong understanding of warehouse operations, logistics and supply chain management.
* Experience delivering retail consolidation programs and multi-site rollout projects for major retailers such as Bunnings, Kmart or similar organisations will be highly regarded.
* Project Management experience or exposure managing operational project delivery.
* Strong procurement and supplier coordination experience.
* The ability to interpret technical drawings and warehouse layouts.
* Experience using ERP/WMS systems together with solid Microsoft Office skills.
* Excellent communication, leadership and stakeholder management skills.
* Strong commercial acumen with a focus on operational efficiency and continuous improvement.
* A hands-on leadership style with the ability to lead from the front.
* Current Australian Drivers Licence (White Card advantageous).

This is an outstanding opportunity to join an established and growing international organisation where youll play a critical leadership role in shaping Australian operations, while working alongside an experienced General Manager and supportive global engineering team.

Youll enjoy a high level of autonomy, genuine influence over operational improvements and the opportunity to contribute to exciting national retail rollout projects for some of the world's most recognised brands!

To apply or learn more about this opportunity, contact:
Peshie Ndegewa on 0480 832 221 or [email protected]
Lee Luu on 0427 005 272 or [email protected]

If this role isn't quite right, please reach out for a confidential chat about other opportunities.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.