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The company specialises in the automation and industrial systems industry and is recognised for delivering innovative automation solutions and maintaining strong long-term client partnerships. They have an exciting opportunity for a Resident Automation Technician Team Lead to join their team. Who is responsible for supporting the customer on all automation-related topics and supervising the day-to-day operations of our client's resident technician team stationed at one of our client's customer facilities. The Resident Automation Technician Team Lead acts as a key liaison between the customer and our client on automation and personnel matters. In addition to customer service and leadership skills, this role requires thorough knowledge of electrical, mechanical, controls automation, and software support.

Responsibilities:
Serve as the point person between the supported facility and assigned Lifetime Services team for automation and personnel-related topics.
Assist with onsite responsibilities such as managing incidents, identifying training needs, coordinating shift work, approving timecards, responding to time-off requests, attending customer meetings, and other tasks as directed.
Coordinate work orders and oversee maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems.
Provide hands-on assistance with such maintenance activities, lead efforts to troubleshoot and resolve issues requiring in-depth technical knowledge, and communicate maintenance activities to the customer as needed.
Resolve customer equipment issues as quickly and practically as possible. Perform root cause analyses and drive issues to resolution.
Monitor and maintain the site spare parts inventory, and/or work closely with customer to maintain inventory upon request.

Requirements:
Associate degree or Technical Certificate in Controls Engineering, Mechatronics, Industrial Maintenance, Electrical Engineering, or related field, or equivalent experience.
Several years of demonstrated experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, or related environments.
Demonstrated knowledge of electromechanical troubleshooting and repair of material-handling conveyors, AS/RS, and shuttle systems.
Previous experience holding formal or informal leadership roles.
Demonstrated leadership ability and experience handling high-stress scenarios requiring advanced interpersonal skills and conflict resolution skills.

Reasons why you should apply:

Full medical, dental, and vision coverage to keep you and your family protected.
401(k) with a company match to help you build your future.
Tuition reimbursement and ongoing learning opportunities to support career development.
Strong pay structure with generous PTO to ensure work-life balance.
Fitness reimbursement, plus safety shoe and protective eyewear programs to keep you safe and healthy on the job.
Join a global leader in warehouse automation known for innovation, long-term partnerships, and career stability.
Work in an environment that values safety, teamwork, and professional growth.
How to Apply:

For more information on the role, or an informal discussion regarding opportunities we have available, please contact Jaimie Brackett at [email protected]

Why work with Proactive?
Proactive Global is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and advanced technology sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias.
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Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.