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Account Manager

Location: Windsor
Salary: Up to £40,000 per annum
Employment Type: Full-time

The Role

This is a diverse, customer-facing position that plays a crucial role in our overall success.

As an Account Manager, you will be responsible for the day-to-day communication and management of a small number of key customers. While the customer portfolio is deliberately focused, each account requires a high level of ownership, effort and attention to detail.

Our customers are an extension of our business. As their manufacturing partner, we see ourselves as part of their shop floor. We work with approximately 20 customers, building deep, long-term working relationships with organisations that value a close and collaborative manufacturing partnership.

As an Account Manager, you will be one of the people our customers interact with most. You will therefore play a key role in delivering an exceptional customer experience and ensuring we consistently meet our commitments.

Key Responsibilities

You will take ownership of the planning and coordination of customer requirements from initial placement into the factory through to final shipment.

Your responsibilities will include:

Acting as the primary day-to-day point of contact for your customers.Managing customer purchase orders and ensuring requirements are accurately captured and communicated.Planning and coordinating customer orders throughout the manufacturing process, from initial factory placement through to final shipment.Working closely with the Buying team and Stores to ensure materials are procured and kits are cleared on time.Maintaining regular communication with Production and Engineering teams to monitor progress, manage priorities and resolve issues.Managing customer schedules and ensuring delivery commitments are understood and achieved.Providing customers with timely, accurate and proactive updates on the status of their products.Identifying potential issues early and taking ownership of resolving them before they impact the customer.Coordinating multiple customer requirements and projects while maintaining a high level of attention to detail.Ensuring customer expectations are managed effectively and that any changes to requirements, schedules or delivery dates are communicated promptly.Skills, Knowledge & Experience

The person we are looking for must be someone who shares our values and our commitment to our customers.

Experience of managing customer accounts within a manufacturing environment.Experience managing new customer accounts would be advantageous.Excellent communication and interpersonal skills, with the ability to connect with key stakeholders and nurture strong working relationships with customers, suppliers and colleagues.Sound commercial awareness, including an understanding of how revenue and gross margin impact the business.Confidence to negotiate and influence decision-making with senior stakeholders.The ability to manage multiple tasks and priorities while remaining composed during challenging situations.Experience using MRP systems.A strong ability to plan and manage complex customer orders.Meticulous attention to detail, with the ability to sense-check commercial and operational data.A proactive, organised and solutions-focused approach.A full, clean driving licence, as occasional travel to customer sites may be required.The Person

You will be a confident and professional communicator who enjoys building strong customer relationships and taking ownership of delivering results.

You will be comfortable working in a fast-paced manufacturing environment, able to manage competing priorities and remain calm when challenges arise. Most importantly, you will understand that excellent customer service is built on communication, reliability, attention to detail and doing what you say you will do.

This is an opportunity to become a key part of a close-knit manufacturing operation, working with a small number of valued customers and developing relationships that go far beyond a traditional supplier/customer relationship.

Equal Opportunities

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.

Proactive Global is acting as an Employment Business in relation to this vacancy.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

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Service Account Manager - offering remote fl exibility, exposure to cutting-edge robotics automation systems, and international career development within industrial technology.

* €80,000-€85,000 gross per year (depending on experience).

* Benelux (Remote-based with regular customer site visits).

The company specialises in the robotics & warehouse automation industry, and is a fast-growing organisation operating at the forefront of intelligent intralogistics systems for major retail and e-commerce clients and delivering high-performance automation solutions across global warehouse operations. They have an exciting opportunity for a Service Account Manager to join their team. This position is well-suited to a structured, customer-focused person who is looking to manage complex technical service operations and long-term maintenance contracts within advanced automation environments. This position is based in the Maintenance / Service Operations department and answers to the Head of Service Operations. You will manage maintenance contracts end-to-end, ensure strong customer relationships through KPI and performance tracking, and coordinate between customers, suppliers, and internal engineering teams to ensure optimal system reliability and service delivery.

Responsibilities:

* Manage maintenance contracts including setup, monitoring, reporting, invoicing, and service performance tracking.

* Act as primary customer contact for service delivery, KPIs, and contract-related matters.

* Coordinate supplier and subcontractor performance across installed automation systems.

* Support troubleshooting and continuous improvement of system reliability.

Requirements:

* Degree in engineering, industrial engineering, or equivalent (Master's level preferred).

* Experience in contract engineering, service engineering, or technical account management.

* Strong analytical skills for maintenance and performance data.

* Knowledge of automation systems including electronics and mechanics.

* Strong communication skills and customer-facing experience.

Reasons why you should apply:

* Opportunity to work with cutting-edge robotics and warehouse automation systems.

* High level of autonomy with international exposure across Benelux operations.

* Direct impact on system performance and customer success in a fast-growing industry.

How to Apply: For more information on the role, or an informal discussion regarding opportunities we have available, please contact Antonina Koloda on [email protected]

Why work with Proactive?
Proactive Global is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and advanced technology sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias. When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist, opportunities in the marketplace, with the biggest companies in the sector. Follow us on Linkedin and Facebook for industry news and download our app for live notifications about newly listed vacancies. We look forward to helping you find your next role!

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less