Service Account Manager
Service Account Manager - offering remote fl exibility, exposure to cutting-edge robotics automation systems, and international career development within industrial technology.
* €80,000-€85,000 gross per year (depending on experience).
* Benelux (Remote-based with regular customer site visits).
The company specialises in the robotics & warehouse automation industry, and is a fast-growing organisation operating at the forefront of intelligent intralogistics systems for major retail and e-commerce clients and delivering high-performance automation solutions across global warehouse operations. They have an exciting opportunity for a Service Account Manager to join their team. This position is well-suited to a structured, customer-focused person who is looking to manage complex technical service operations and long-term maintenance contracts within advanced automation environments. This position is based in the Maintenance / Service Operations department and answers to the Head of Service Operations. You will manage maintenance contracts end-to-end, ensure strong customer relationships through KPI and performance tracking, and coordinate between customers, suppliers, and internal engineering teams to ensure optimal system reliability and service delivery.
Responsibilities:
* Manage maintenance contracts including setup, monitoring, reporting, invoicing, and service performance tracking.
* Act as primary customer contact for service delivery, KPIs, and contract-related matters.
* Coordinate supplier and subcontractor performance across installed automation systems.
* Support troubleshooting and continuous improvement of system reliability.
Requirements:
* Degree in engineering, industrial engineering, or equivalent (Master's level preferred).
* Experience in contract engineering, service engineering, or technical account management.
* Strong analytical skills for maintenance and performance data.
* Knowledge of automation systems including electronics and mechanics.
* Strong communication skills and customer-facing experience.
Reasons why you should apply:
* Opportunity to work with cutting-edge robotics and warehouse automation systems.
* High level of autonomy with international exposure across Benelux operations.
* Direct impact on system performance and customer success in a fast-growing industry.
How to Apply: For more information on the role, or an informal discussion regarding opportunities we have available, please contact Antonina Koloda on [email protected]
Why work with Proactive?
Proactive Global is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and advanced technology sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias. When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist, opportunities in the marketplace, with the biggest companies in the sector. Follow us on Linkedin and Facebook for industry news and download our app for live notifications about newly listed vacancies. We look forward to helping you find your next role!
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.
Service Account Manager
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