Customer Services Advisor 📍 Location: Sutton Business Park, Reading, RG6 💼 Job Type: Full Time, Temp to Perm... Read more
Customer Services Advisor
📍 Location: Sutton Business Park, Reading, RG6
💼 Job Type: Full Time, Temp to Perm
💰 Pay: £13.50 - £14.50 per hour
We are seeking a proactive Customer Services Advisor to support our global client base from our Reading office. This role combines customer service, technical support, and logistics, offering a hands-on opportunity to grow within a collaborative, fast-paced environment.
Key ResponsibilitiesHandle technical enquiries from international clientsManage warranty claims and maintain accurate CRM recordsCoordinate stock in the warranty warehouseOversee outsourced repairs and ensure timely follow-upsSupport compliance with regulatory and safety standardsAttend installations, exhibitions, and team meetings as requiredWhat We're Looking ForProven experience in customer service and logistics (import/export essential)Confident communicator with excellent phone and email skillsStrong organisational skills with a keen eye for detailProficiency in MS Office and basic technical troubleshootingMinimum of GCSEs in Maths & English (Grade C / Level 4 or above)Team-oriented, reliable, and results-drivenInterested?
📩 Send your CV to Aastha Khurana at [email protected]
📞 Or call us on 01753 978 791
💬 Referral Bonus: Know someone suitable? Refer them and receive £250 if they're successfully placed (T&Cs apply).
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.
Customer Services AdvisorPay rate £13/ £14 per hour TEMP to PERM!!Location - ReadingHours - 8.30am - 5pmPlays a... Read more
Customer Services Advisor
Pay rate £13/ £14 per hour TEMP to PERM!!
Location - Reading
Hours - 8.30am - 5pm
Plays a vital role in the technical support team, handling a range of after-sales issues, including operational challenges.
This position demands strong problem-solving abilities and a customer-centric approach to deliver effective solutions to our international clients.
Job specification:
* Respond to technical calls/emails from global customers and internal teams, providing solutions using the internal knowledge base.
* Process and track warranty claims to completion.
* Maintain accurate records in the CRM system.
* Assist with stock management and rotation in the warranty warehouse.
* Oversee and track outsourced repairs.
* Participate in team meetings and company events, including exhibitions and installations.
* Maintain a clean and safe workspace, adhering to health and safety standards.
* Ensure gaming products comply with regulations and are properly labelled.
*- Follow health and safety procedures, ensuring a safe environment for employees and visitors.
* Promote and support equal opportunities, treating everyone with respect and reporting any breaches to management.
Person specification:
* Ability to troubleshoot basic technical issues.
* Familiarity with Windows and MS Office.
* Excellent verbal communication and confident telephone skills.
* Proactive with strong teamwork and collaboration abilities.
* Strong organisational and problem-solving skills.
* Self-motivated, resilient, and persistent.
* Results-driven, reliable, and trustworthy.
* Excellent time management and punctuality.
If you are interested in this role please forward your CV and we will call you straight away.
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.
for the following search criteria
