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Field Service Technician
Reports to: Team Leader

Who We Are
The Company uses cutting-edge technologies to deliver solutions for its clients. By leveraging the latest software, AI and robotics technology, it is disrupting the logistics automation industry. It works with industry leaders in grocery, healthcare, retail, e-commerce, apparel and manufacturing.

The Company is a global business that specialises in dock-to-dock automation of the supply chain process for both B2B (Business to Business) and B2C (Business to Consumer). It differs from most other supply chain automation companies in that it drives innovation across the whole automation sector, and it reinvests a significant share of its revenue in R&D.

Role Purpose
The Field Service Technician is responsible for carrying out agreed PPM of automation equipment according to schedules, breakdown maintenance, providing coverage at resident sites whilst team members are away, as well as providing additional support at resident sites where required to ensure first-class service delivery.

Duties and Responsibilities

Plan maintenance tasks and carry out agreed PPM of automation equipment according to scheduleCarry out breakdown maintenanceCreate reportsRepair and replace components where requiredActively work on continuous improvement and optimisation of systems and processesSupport daily operation at customer sites in case of incidentsProvide coverage at resident sites within the Company's Australian market area where requiredAdhere to Health and Safety regulations and maintain a safe work environmentRegularly communicate with manager and other team members where relevant to ensure accurate flow of information and continuity of serviceMaintain company equipment and property in good working condition and presentable mannerProfessional conduct towards customers and colleaguesRespond to calloutsAssist the mechanical and installation team if requiredCreate SOPsAdhere to policies and proceduresParticipate in training and development opportunities where required locally, interstate and overseasOther tasks and responsibilities as reasonably directed

Skills, Experience, Qualifications

Electrical/mechanical trade qualificationSelf-motivated and adaptable to changing situationsFull driver's licence and ability to operate a vehicle for business purposesStrong work ethic with the ability to work independentlyWillingness to travel locally, interstate and overseas as requiredTeam orientedGood Microsoft Office skillsWillingness to learn about and complete training on the Company's processes, systems and componentsCurious and solutions-focused mindsetDesire to collaborate, learn from others and share knowledgeDesirable: full electrical certification, knowledge of programmable logic controls (PLCs) and experience with automated equipment

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

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* Are you a driven new-business _hunter_ who thrives on winning customers and closing high-value robotics and automation projects?
* Are you passionate about industrial robotics, cobots and autonomous mobile robots (AMRs), and enjoy translating innovative technologies into real commercial solutions?
* Do you want the autonomy to own your territory, represent a world-leading robotics manufacturer and work alongside a highly capable engineering team?

The Client:
Our client is a globally leader in industrial robotics and intelligent automation, delivering cutting-edge robotic technologies and automation solutions to some of the world's most innovative manufacturers and industrial organisations.

With an established international footprint and a reputation for engineering excellence, this organisation offers a comprehensive portfolio spanning industrial robots, collaborative robots (cobots), autonomous mobile robots (AMRs), intelligent software and automation services.
With ambitious growth plans across Australia and New Zealand, they are now looking to appoint a commercially driven Sales Consultant to accelerate new-business growth across VIC, SA and WA.

Your Responsibilities:
* Drive new business growth across VIC, SA and WA, with a strong focus on proactive prospecting, lead generation and conversion (80% new business).
* Manage and develop selected key accounts while identifying new opportunities across diverse industrial and manufacturing sectors.
* Sell innovative robotics and automation technologies, including industrial robots, cobots, AMRs and associated automation solutions.
* Manage the full sales lifecycle - from prospecting and qualification through to RFQs/RFPs, proposals, commercial negotiation and close.
* Develop and close project-based opportunities across short to longer sales cycles.
* Work closely with internal engineering, technical support and customer service teams to deliver commercially viable, customer-focused solutions.
* Act as a product and solution champion, confidently engaging both technical and commercial decision-makers.
* Represent the business at industry events, exhibitions and customer networking opportunities.
* Maintain strong pipeline management, forecasting and sales performance against agreed targets.

About You:
You are a personable, commercially astute and results-driven sales professional who enjoys being out in the market, building relationships, uncovering opportunities and winning new business.
You bring energy, tenacity and a genuine passion for automation technology, complemented by the confidence to engage customers and convert technical opportunities into commercial success.

You Bring:
* 5+ years' experience in B2B sales, ideally within industrial robotics, automation, manufacturing equipment, engineering solutions or related industries.
* A proven ability to proactively generate new business, qualify opportunities and convert leads into sales.
* Strong commercial acumen with experience managing project-based sales and multiple stakeholders.
* An understanding of industrial robotics, cobots, AMRs or related automation technologies - highly regarded.
* The ability to communicate technical product capabilities and translate them into compelling commercial value.
* Excellent communication, relationship-building and negotiation skills.
* A proactive, resilient and entrepreneurial mindset, with the drive to achieve and exceed sales targets.
* An engineering background in mechatronics, electrical or automation engineering - advantageous, not essential.
* A willingness to travel across VIC, SA and WA, with a preference for being customer-facing and active in the market.

This is an outstanding opportunity for a high-performing Sales Consultant to represent a leading robotics brand, take ownership of a diverse territory and build a rewarding career selling innovative automation technologies that are shaping the future of industry.

To apply or learn more about this opportunity, contact:
Lee Luu on 0427 005 272 or [email protected]

If this role isn't quite right, feel free to reach out for a confidential discussion about other opportunities.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

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* Are you a hands-on Operations Manager who enjoys leading warehouse, logistics and project delivery teams while building strong relationships with customers?
* Do you have experience delivering retail consolidation, shelving, racking, fixtures or fit-out projects from procurement through to installation and client handover?
* Are you passionate about driving operational excellence, improving efficiencies and leading from the front within a fast-paced project environment?

The Client:
Our client is the Australian subsidiary of an established international manufacturer (circa USD $100M turnover) specialising in retail shelving, pallet racking, storage systems and store fixture solutions supplied to leading retailers across global markets.

With over a decade of established operations in Australia and backed by extensive global manufacturing capability and more than 100 design engineers, the business partners with some of the worlds best-known retail brands, delivering high-quality shelving, racking and retail fit-out solutions across national rollout programs.

Due to continued growth, they are now seeking an experienced and proactive Operations & Project Delivery Manager to lead their Australian operations based in Melbourne. Reporting directly to the General Manager, this role will take ownership of warehouse operations, procurement, logistics, project delivery and customer satisfaction while driving continuous improvement across the business.

Your Responsibilities:
* Lead the day-to-day operations of the warehouse, logistics and project delivery functions.
* Oversee inventory management, receiving, dispatch, stock accuracy and warehouse workflow optimisation.
* Manage procurement activities and coordinate suppliers to ensure projects are delivered on time and within budget.
* Coordinate freight providers and third-party logistics partners to maximise delivery performance and minimise costs.
* Act as the primary operational point of contact for clients throughout project delivery.
* Build strong relationships with customers through proactive communication and effective issue resolution.
* Manage projects from procurement and warehouse planning through to installation, commissioning and final client handover.
* Drive continuous improvement initiatives to increase operational efficiency, improve margins and reduce waste.
* Implement and maintain rigorous quality assurance processes to achieve 'Right First Time' project delivery.
* Ensure compliance with Australian OH&S legislation, site safety requirements and company quality standards.
* Monitor operational KPIs including delivery performance, inventory accuracy, customer satisfaction and cost control.
* Lead, mentor and support warehouse and operational staff while fostering a positive team culture.

About You:
You are a hands-on, commercially aware Operations & Project Delivery Manager who enjoys taking ownership and solving problems. You naturally build trust with customers while driving high operational standards and motivating your team to consistently deliver outstanding project outcomes.

You have:
* At least 5 years experience in an Operations Management role.
* Experience within retail fixtures, pallet racking, shelving, shopfitting, warehouse storage, procurement, project delivery or related industries.
* Strong understanding of warehouse operations, logistics and supply chain management.
* Experience delivering retail consolidation programs and multi-site rollout projects for major retailers such as Bunnings, Kmart or similar organisations will be highly regarded.
* Project Management experience or exposure managing operational project delivery.
* Strong procurement and supplier coordination experience.
* The ability to interpret technical drawings and warehouse layouts.
* Experience using ERP/WMS systems together with solid Microsoft Office skills.
* Excellent communication, leadership and stakeholder management skills.
* Strong commercial acumen with a focus on operational efficiency and continuous improvement.
* A hands-on leadership style with the ability to lead from the front.
* Current Australian Drivers Licence (White Card advantageous).

This is an outstanding opportunity to join an established and growing international organisation where youll play a critical leadership role in shaping Australian operations, while working alongside an experienced General Manager and supportive global engineering team.

Youll enjoy a high level of autonomy, genuine influence over operational improvements and the opportunity to contribute to exciting national retail rollout projects for some of the world's most recognised brands!

To apply or learn more about this opportunity, contact:
Peshie Ndegewa on 0480 832 221 or [email protected]
Lee Luu on 0427 005 272 or [email protected]

If this role isn't quite right, please reach out for a confidential chat about other opportunities.

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

Read less