Relationship & Customer Success Manager - Software Recruitment (Permanent Hiring)
Reference: 179149_1785823715
Role Overview
The Relationship & Customer Success Manager in our Software Recruitment division will play a critical role in ensuring clients receive exceptional recruitment services. This position is responsible for building long-term client relationships, managing the delivery of specialised recruitment solutions, and leading internal Talent Attraction teams.
By understanding both client hiring requirements and the evolving software talent market, you will ensure companies secure the highly skilled professionals they require to drive business growth, innovation, and digital transformation.
Key Responsibilities
Client Relationship & Account Management
- Build strong relationships with clients through regular virtual and onsite meetings to discuss recruitment performance, hiring requirements, and workforce planning.
- Serve as the key point of contact for customers, understanding the specific technical requirements of roles within the software industry, including Software Engineers, Developers, Product Managers, DevOps Engineers, Data Professionals, and Technology Leaders.
- Provide market insights into talent availability, salary trends, competitor activity, and hiring challenges specific to the software sector, enabling clients to make informed recruitment decisions.
- Hold Quarterly Business Reviews (QBRs) with clients to present recruitment performance data, highlight successes, and identify areas for continuous improvement.
Service Delivery & Talent Attraction Management
- Work closely with clients to secure detailed job vacancies and clearly communicate role-specific requirements to the Talent Attraction team.
- Manage the performance of the Talent Attraction team, ensuring they source, screen, and deliver qualified candidates for permanent software and technology positions.
- Monitor and track recruitment KPIs, including time-to-fill, quality of hire, fill rate, interview ratios, and offer acceptance rates to ensure the team consistently meets or exceeds client expectations.
- Ensure all recruitment activity is aligned with agreed service levels and recruitment strategies.
Customer Success & Retention
- Ensure clients are satisfied with the recruitment services provided, proactively addressing challenges and adapting recruitment strategies to changing hiring needs.
- Collaborate with Business Development teams to identify opportunities for expanding recruitment partnerships and introducing additional talent solutions.
- Develop long-term strategic partnerships with clients, ensuring their recruitment needs are supported as they grow and evolve.
- Act as an escalation point for customer concerns, ensuring issues are resolved quickly and professionally.
Internal Team Leadership & Collaboration
- Provide ongoing coaching and guidance to Talent Attraction team members to ensure they understand client requirements, market trends, and role specifications.
- Ensure recruitment activity is fully tracked and reported using internal systems.
- Monitor Talent Attraction team performance, ensuring weekly KPIs and client SLAs are consistently achieved.
- Work collaboratively with Sales, Talent Attraction, and Leadership teams to ensure successful customer outcomes.
Market Knowledge & Strategic Advisory
- Stay informed about trends and developments in software engineering, cloud technology, data analytic, cybersecurity, artificial intelligence, and digital transformation.
- Offer guidance on salary benchmarks, competitive hiring landscapes, and strategies for attracting highly sought-after software talent.
- Help clients anticipate future hiring needs and workforce challenges, ensuring they have access to the talent required to achieve their business goals.
- Provide strategic recruitment recommendations that support long-term talent acquisition success.
Key Qualifications
- Proven experience in a Relationship Manager, Customer Success, Account Management, or Recruitment Delivery role, preferably within technology or software recruitment.
- Strong understanding of software and technology roles, including engineering, product, cloud, infrastructure, cybersecurity, and data functions.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and manage multiple stakeholder groups.
- Experience leading recruitment or Talent Attraction teams and managing service delivery against client expectations.
- Strong problem-solving and account management capabilities.
- Familiarity with ATS, CRM, and recruitment technologies.
- Ability to analyze recruitment data and provide meaningful recommendations to clients.
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.
Relationship & Customer Success Manager - Software Recruitment (Permanent Hiring)
Atlanta
Permanent
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