Controls Parcel Support Engineer

Reference: 14423615_1777285557

Job Summary

The Controls Engineer for Parcel Systems Remote Support provides technical support for automated parcel handling systems, initially focused on supporting Amazon operations. This role is part of the After Sales and Service team and is responsible for providing remote PLC and electrical systems support to maintain system availability and performance.

This position requires an engineer who is comfortable responding to technical support calls in a fast paced environment and capable of troubleshooting complex controls and electrical issues remotely. The role involves supporting systems used in warehouse and airport environments where conveyor technology and automation systems are similar in operation but may differ in hardware and configuration.

The successful candidate will play a key role in supporting customers around the clock as part of a 24 hour, 7 day support structure. Occasional travel to customer sites may be required to assist with system troubleshooting, commissioning, or service activities.

ESSENTIAL FUNCTIONS:

Remote Technical Support

  • Provide remote troubleshooting and support for parcel handling automation systems.
  • Respond to PLC and electrical system support calls from Amazon and other customers.
  • Diagnose and resolve controls related issues affecting conveyor and automation systems.
  • Guide onsite maintenance teams through troubleshooting procedures when required.
  • Document service activities, troubleshooting steps, and resolutions.

Controls and Electrical Systems Support

  • Support PLC controlled conveyor and automation systems used in warehouse and airport environments.
  • Analyze electrical schematics and control logic to identify and resolve system faults.
  • Assist with system diagnostics, software troubleshooting, and control system recovery.
  • Provide guidance on proper system operation and maintenance procedures.

Customer Support and Communication

  • Serve as a technical point of contact for customer support requests.
  • Maintain clear and professional communication during troubleshooting activities.
  • Provide timely updates on system status and issue resolution.
  • Maintain accurate service documentation and support records.

Service and Project Support

  • Support the After Sales team in activities related to service contracts, spare parts, and small projects.
  • Assist with system upgrades, troubleshooting support, and engineering analysis when required.
  • Participate in continuous improvement initiatives related to service and support operations.

Travel and Field Support

  • Travel to customer sites when remote support cannot fully resolve issues.
  • Assist with onsite troubleshooting, commissioning, or service activities when required.
  • Support coordination between field technicians and remote engineering teams.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

  • PLC troubleshooting and diagnostics.
  • Electrical systems analysis.
  • Conveyor and material handling systems.
  • Remote technical support.
  • Customer communication and support.
  • System diagnostics and fault resolution.
  • Documentation and service reporting organizational skills.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

  • Bachelor's degree in Electrical Engineering, Controls Engineering, or related field.
  • Experience with PLC based automation systems in industrial or material handling environments.
  • Strong understanding of electrical systems used in warehouse automation or airport baggage handling systems.
  • Ability to read and interpret electrical schematics and control logic.
  • Experience troubleshooting conveyor systems and automated material handling equipment preferred.
  • Strong problem solving and analytical skills.
  • Excellent communication skills and ability to support customers remotely.
  • Willingness to participate in a 24-hour support environment.
  • Ability to travel occasionally for onsite support.


Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.

$110,000.00 - $125,000.00
Per annum
USD110000 - USD125000 per annum + Industry Standard

Louisville

Permanent

Added 27/04/2026
Reference: 14423615_1777285557

Controls Parcel Support Engineer

Louisville
Permanent

Other similar jobs

Control Support Engineer

Added 26/03/2026

Controls Support Engineer Western Sydney | Onsite The Role We're looking for a Controls Support Engineer to join a highly automated, state-of-the-art facility in Western Sydney. This is a hands-on role supporting complex automation and control systems, where you'll be responsible for troubleshooting, resolving system issues, and driving long-term improvements to keep operations running efficiently. You'll work closely with on-site teams and global support functions, acting as the go-to for technical issues across software and control systems. Key Responsibilities Troubleshoot and resolve control system and software issues Perform root cause analysis and implement long-term fixes Support automated material handling systems...

Learn more

Materials Coordinator / Materials Management Support

Added 02/07/2026

Materials Coordinator / Materials Management Support Required Bedford We are looking for a sharp, proactive Materials Management Assistant to support our Materials Management (MM) Lead. In this role, our primary focus is simple but critical: ensure we have the right stock, in the right place, at the right time.You will play a key hands-on role in the end-to-end purchasing cycle-from helping to create monthly replenishment offers to chasing suppliers and ensuring our system data is always accurate.Key ResponsibilitiesProcurement & ReplenishmentAssist the MM Lead in the creation of monthly purchase offers to maintain optimal stock levels.Generate and process Purchase Orders (POs)...

Learn more

Materials Coordinator / Materials Management Support

Added 09/06/2026

Materials Coordinator / Materials Management Support Required Bedford We are looking for a sharp, proactive Materials Management Assistant to support our Materials Management (MM) Lead. In this role, our primary focus is simple but critical: ensure we have the right stock, in the right place, at the right time.You will play a key hands-on role in the end-to-end purchasing cycle-from helping to create monthly replenishment offers to chasing suppliers and ensuring our system data is always accurate.Key ResponsibilitiesProcurement & ReplenishmentAssist the MM Lead in the creation of monthly purchase offers to maintain optimal stock levels.Generate and process Purchase Orders (POs)...

Learn more

Materials Coordinator / Materials Management Support

Added 25/05/2026

Materials Coordinator / Materials Management Support Required Bedford We are looking for a sharp, proactive Materials Management Assistant to support our Materials Management (MM) Lead. In this role, our primary focus is simple but critical: ensure we have the right stock, in the right place, at the right time.You will play a key hands-on role in the end-to-end purchasing cycle-from helping to create monthly replenishment offers to chasing suppliers and ensuring our system data is always accurate.Key ResponsibilitiesProcurement & ReplenishmentAssist the MM Lead in the creation of monthly purchase offers to maintain optimal stock levels.Generate and process Purchase Orders (POs)...

Learn more

CNC TURNER - (Shift Allowance + Relocation Support )

Added 13/05/2026

Turning Setter / Operator - Permanent Role (Relocation Support up to £3,000) Location: Aldershot, Hampshire, GU12 Salary: £20.00 - £25.00 per hour (DOE) Hours: Monday - Thursday, 06:30 - 15:15; Friday, 06:00 - 13:00 Relocation Support: Up to £3,000We are seeking a skilled Turning Setter / Operator to join a leading precision engineering team, working on high-quality components for aerospace and automotive clients. This is a permanent, full-time role offering excellent pay, day shifts, and relocation support.Key Responsibilities:Set and operate CNC turn/mill machines (including Mazak).Prepare materials, tooling, and set machines for new jobs.Read and interpret engineering drawings and programs.Carry out...

Learn more

Materials Coordinator / Materials Management Support

Added 04/05/2026

Materials Coordinator / Materials Management Support Required Bedford We are looking for a sharp, proactive Materials Management Assistant to support our Materials Management (MM) Lead. In this role, our primary focus is simple but critical: ensure we have the right stock, in the right place, at the right time.You will play a key hands-on role in the end-to-end purchasing cycle-from helping to create monthly replenishment offers to chasing suppliers and ensuring our system data is always accurate.Key ResponsibilitiesProcurement & ReplenishmentAssist the MM Lead in the creation of monthly purchase offers to maintain optimal stock levels.Generate and process Purchase Orders (POs)...

Learn more

Product Support/Development Technician

Added 01/04/2026

Product Support/Development Technician Required Dartford Our client is a trusted, multi-award-winning global market leader developing innovative vehicle safety systems, for commercial vehicles and mobile machinery. Their cutting-edge solutions prevent collisions and save lives.Purpose of RoleThe primary function of this role will be to support the Engineering teams in the research, development and testing of new products and technologies, applying strong knowledge of electronics, interfaces and communications protocols, with automotive and quality awareness.The ideal candidate will have the capability not only to understand testing and evaluation requirements, but to think outside the box, to envisage likely scenarios and devise simple but...

Learn more

Warehouse Support Operative

Added 31/03/2026

Role Responsibilities Working within a Distribution Centre, the Warehouse Support Operative will assist with routine maintenance duties to ensure productivity and output equipment availability, health & safety compliance and quality. Your responsibilities and activities will include:* Operational checks, functionality checks, cleaning, adjustment, lubrication and monitoring. Find root cause of issues and find permanent solutions to issues encountered.* Assist with planned preventative maintenance, corrective and reactive maintenance in timely manner as required.* Be proficient in all aspects of the operational procedures involving jam busting.* Record all work carried out to ensure utilisation Role Qualification and Skills* As an Engineering Support Operative...

Learn more

Controls Engineer

Added 09/07/2026

Controls EngineerLocation: Franklin, TN or RemoteAbout the OpportunityWe're looking for a Controls Engineer to support the design, development, and implementation of automation systems for material handling projects. In this role, you'll lead the electrical design aspects of projects from concept through implementation, helping deliver reliable, scalable, and innovative solutions for a wide range of customers.This is an excellent opportunity for an engineer who enjoys combining electrical design with hands-on field work while contributing to engineering standards, continuous improvement, and the growth of a collaborative controls team.What You'll DoLead the electrical design and support implementation of controls systems for material handling...

Learn more

Senior Controls Engineer

Added 09/07/2026

Senior Controls EngineerLocation: Franklin, TN or RemoteAbout the OpportunityWe're seeking an experienced Senior Controls Engineer to lead the design, development, programming, and commissioning of complex material handling automation systems. This role offers the opportunity to take ownership of projects from concept through customer handoff while helping shape engineering standards, mentoring teammates, and driving innovation across the controls organization.If you enjoy solving complex technical challenges, working in both office and field environments, and delivering high-quality automation solutions, we'd love to hear from you.What You'll DoLead controls engineering efforts across multiple material handling and industrial automation projects.Design complete electrical systems, including field...

Learn more

Controls Project Engineer

Added 07/07/2026

Confer with sales engineers, project managers, project team, customers, and others to discuss and understand project specifications, scope and design requirements. * Check and approve detailed drawing sets consisting of conveyor controls layouts, power feed calculations, 480 volt power schematics, 120 volt control schematics, I/O drawings, field device layouts, PLC layout/design, panel layout/design, and other drawings required to implement the project scope as per and ensure compliance with specifications, codes, and customer requirements. * Prepare specifications for purchase of materials and equipment. * Operate computer-assisted engineering and design software and equipment to perform engineering tasks. * Inspect, audit and test...

Learn more

Electrical Controls Engineer

Added 07/07/2026

Electrical Controls EngineerWe are looking for an Electrical Controls Engineer with at least 5 years in electrical design within bespoke machinery. This person needs to have proven experience using AutoCAD Electrical. Role Purpose:Develop equipment concepts and schemes that can be constructed and commissioned safely and effectively. Produce general arrangements, material schedules, detail drawings, panel layouts, PLC, Servo, Robot and HMI code which are clear, accurate, cost effective, and meet the requirements of the specification. Primary Responsibilities/Activities:Produce technical information, drawings, BOM, PLC and HMI code, associated schedules, and documents, taking due account of H&S, ISO requirements, designs, specifications, and standards relating...

Learn more

Controls Project Engineer

Added 06/07/2026

Position summary:Electrical controls project engineer, CPE, is responsible for directing, checking, and verifying the entire designs of motor control panels, PLC panels, and associated electrical systems required to control conveyor systems and/or related equipment used in the Material Handling Industry (Freight/Parcel, Baggage Handling, Warehouse Distribution, and Manufacturing). This includes power feed calculations, 480 volt power schematics, 120 volt control schematics, I/O drawings, field device layouts, PLC layout/design, panel layout/design, panel commissioning and checkout. Must be knowledgeable and experienced with UL508A standards, SCCR calculations and methods, material handling system architecture, and networking. Must also be knowledgeable and experienced with PLC and...

Learn more

Electrical Controls Engineer

Added 03/07/2026

Electrical Controls Engineer£50,000-£60,000 per annumLocation: Bristol, UK **No sponsorship visa will be provided by the employer**About the RoleAn exciting opportunity has arisen for an experienced and motivated Electrical Controls Engineer to join a leading engineering and manufacturing organisation specialising in the design and delivery of advanced automated machinery and industrial systems.Reporting to the Senior Electrical Controls Engineer, you will play a key role in developing innovative equipment concepts and control solutions that can be safely constructed, tested, commissioned, and delivered to customers worldwide. This position offers the opportunity to work on technically challenging projects involving PLCs, servo systems, robotics, HMI...

Learn more

Senior Controls Engineer

Added 29/06/2026

Senior Controls EngineerLocation: Remote (USA) Headquarters: Cincinnati, Ohio Travel: Approximately 40% Key Responsibilities *Lead controls engineering activities on large automation projects *Develop functional specifications and define system operation requirements *Design and program PLC-based control systems *Create and configure HMI applications *Review electrical drawings and communication architecture designs *Integrate controls with conveyors, drives, scanners, scales, and other automation equipment *Interface with WCS and WES software systems *Perform system testing, commissioning, and startup activities *Provide customer training and technical support during project handover *Mentor junior engineers and support their development *Manage project schedules, priorities, and technical deliverables *Participate in customer meetings, design...

Learn more
At least 8 characters, 1 uppercase, 1 lowercase and 1 special character or number
Your file must be a doc, docx or pdf. No larger than 5MB.